Complaint Reporting and Data

These pages will provide data and statistics on the Council's complaint handling, and statutory requirements of the relevant Ombudsman. As a new Complaints Policy applied from 1 April 2024, further information and data will be provided in due course.

2024 Housing Ombudsman Submission:

2024 Housing Ombudsman self-assessment (253 KB)

2023/24 Annual Complaints Performance and Service Improvement Report (204 KB) 

Governing Body response to the Annual Complaints Performance and Service Improvement Report (83 KB)