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Residents Business What's On MyAccount

Who's Who

We understand it can be confusing to know what we do and who to speak to. To help with this, we have listed the roles and responsibilities of our management team as well as our customer facing staff.  

 

 

Responsible for compliance with Consumer Standards
Robyn Lyons Cllr Birkett

Robyn Lyons

Director of Housing

Councillor Fred Birkett

Executive Member for Housing

 

Housing Management Team

 

Robyn Lyons

Director of Housing

↓

Abi Travers

Head of Pathways and Neighbourhoods

↓

 

 

↓

Andrea Kingston – Neighbourhood Manager

  • Tenancy Management
  • Sheltered Housing
  • Rent collection and arrears
  • Anti-Social Behaviour
  • Mutual Exchanges
  • Communal Cleaning
  • Neighbourhood management
  • Tenancy Fraud

Shaun Barnett – Property Manager

  • Council Home
  • Repairs
  • Maintenance
  • Disabled adaptions and extensions
  • Alterations
  • Void works
  • Fire safety
  • Gas, electric checks

Housing Pathway Manager

  • Housing Advice 
  • Homelessness Prevention
  • Homelessness Relief
  • Rough sleeping
  • Emergency Accommodation
  • Temporary Accommodation
  • Housing Waiting List
  • Allocations
  • Farelets

Helen Farnham – Housing Delivery Manager

  • Council new builds
  • Affordable Housing monitoring
  • Leaseholder services
  • Affordable Home Ownership Register
  • Enabling (delivery of affordable homes through
    the planning system)

Eden Singh – Principal Tenant Engagement Officer

  • Tenant Engagement Strategy
  • Lead on all tenant engagement activities
  • Tenant communication and newsletters

Fleur Allaway – Strategy and Systems Manager

  • Strategy, policy, guidance development
  • Housing Management System
  • Website improvement
  • Data submission
  • Data monitoring
  • Efficiency projects
  • Other projects

 

Your Housing Team

 

Team Responsibility

Neighbourhood Officers

Housing team
 
  • Tenancy Management
  • Sheltered Housing
  • Rent collection and arrears
  • Anti-Social Behaviour
  • Mutual Exchanges
  • Communal Cleaning
  • Neighbourhood management

Housing Options 
  • Housing Advice
  • Homelessness Prevention
  • Homelessness Relief
  • Rough sleeping
  • Emergency Accommodation
  • Temporary Accommodation
  • Housing Waiting List
  • Allocations
  • Farelets 

Responsive Repairs

Team beside van
  • Emergency repairs
  • Priority repairs

Planned Maintenance
  • Property inspections
  • Undertaking surveys
  • Stock condition
  • External redecoration
  • Essential repair works

How to contact us

Please contact your Neighbourhood Officer on 01329 824435 or email  housing@fareham.gov.uk. You can also call into the Civic Offices and ask to see the duty officer. If you wish to see a particular officer we may ask you to book an appointment by phone or at the Civic Offices.

Find more information on how to report a repair or make a complaint here.