Who's Who

We understand it can be confusing to know what we do and who to speak to. To help with this, we have listed the roles and responsibilities of our management team as well as our customer facing staff.

Responsible for compliance with Consumer Standards
Housing Management Team
Your Housing Team

Responsible for compliance with Consumer Standards

Robyn Lyons Director of Housing	Councillor Fred Birkett Executive Member for Housing

Housing Management Team

Robyn Lyons

Director of Housing

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Abi Travers Head of Pathways and Neighbourhoods ↓	↓
Andrea Kingston – Neighbourhood Manager Tenancy Management Sheltered Housing Rent collection and arrears Anti-Social Behaviour Mutual Exchanges Communal Cleaning Neighbourhood management Tenancy Fraud	Shaun Barnett – Property Manager Council Home Repairs Maintenance Disabled adaptions and extensions Alterations Void works Fire safety Gas, electric checks
Housing Pathway Manager Housing Advice Homelessness Prevention Homelessness Relief Rough sleeping Emergency Accommodation Temporary Accommodation Housing Waiting List Allocations Farelets	Helen Farnham – Housing Delivery Manager Council new builds Affordable Housing monitoring Leaseholder services Affordable Home Ownership Register Enabling (delivery of affordable homes through the planning system)
Eden Singh – Principal Tenant Engagement Officer Tenant Engagement Strategy Lead on all tenant engagement activities Tenant communication and newsletters	Fleur Allaway – Strategy and Systems Manager Strategy, policy, guidance development Housing Management System Website improvement Data submission Data monitoring Efficiency projects Other projects

Your Housing Team

Team	Responsibility
Neighbourhood Officers	Tenancy Management Sheltered Housing Rent collection and arrears Anti-Social Behaviour Mutual Exchanges Communal Cleaning Neighbourhood management
Housing Options	Housing Advice Homelessness Prevention Homelessness Relief Rough sleeping Emergency Accommodation Temporary Accommodation Housing Waiting List Allocations Farelets
Responsive Repairs	Emergency repairs Priority repairs
Planned Maintenance	Property inspections Undertaking surveys Stock condition External redecoration Essential repair works

How to contact us

Please contact your Neighbourhood Officer on 01329 824435 or email housing@fareham.gov.uk. You can also call into the Civic Offices and ask to see the duty officer. If you wish to see a particular officer we may ask you to book an appointment by phone or at the Civic Offices.

Find more information on how to report a repair or make a complaint here.