Code of Conduct

When we carry out work in your home we will do the following:

• Be dressed in a Fareham Borough Council or contractor sign written uniform (unless the work is being carried out by specialist contractors or agency staff)
• Introduce ourselves, carry identification cards at all times and produce this on entering your home as requested.
• Not leave your front door open on entering or leaving your home.
• Offer to put protective boot covers on to safeguard your flooring (where it is safe to do so)
• Be polite, courteous and treat you fairly.
• Not discriminate against any person because of their race, colour, sex or nationality.
• Not smoke, not use inappropriate language or play loud music
• Treat your home and possessions with respect
• Provide dust sheets where necessary and clear away rubbish every day
• Not use your telephone or toilet/bathroom without your permission.
• Not leave tools or possessions in your home overnight (without your permission)
• Leave your property clean and tidy when we have finished
• Keep your home safe and secure where applicable.
• Complete the job as quickly as possible with minimum disturbance
• Provide you with a 24-hour telephone number for emergencies outside normal working hours.