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For more detailed information, see our Cookies page

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Essential cookies

These cookies are necessary for core functionality, such as security and network management. They always need to be on.

We use Google Analyitics to measure how you use the Fareham Borough Council website. These cookies collect information about how you got to the site, the pages you visit and how long you spend on each page, and what you click on.

Some pages of Fareham Borough Council's website include videos hosted on Vimeo and YouTube. If you enable this setting, this may result in the video sharing platform collecting information about your viewing for analytics and advertising purposes. If you don’t enable this setting, the pages will include external links instead.

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Complaints

If you experience a problem with a repair, please let us know and give us the opportunity to put things right as quickly as possible as we recognise and value all our customers of Fareham Borough Council.

It is important to let us know as it helps to continuously improve our repair service to other customers in the future.

Please contact us on 0800 1412194 to discuss the issue with a member of the responsive repairs team.  If you are still unhappy, ask to speak to the manager.

If you prefer, email us at responsiverepairs@fareham.gov.uk, write to us, visit us in person or we'll come and see you in your home.

If you are still unhappy with the outcome, you can use Fareham Borough Council's complaints procedure to pursue the complaint.